Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Our group of specialists will try their best to reply to your support needs within less than 1 hour. If, however, the difficulty you have stumbled upon demands some help from our Administrators’ =Department,= we will address the ticket to the administrator on shift and will submit a note to inform you.

  • Top quality support service

  • Qualified Technical Help Service

  • We will be on–line for you 24/7/365 to provide you with assistance and technical support and to assist you with any problem that you may come across while you are working with your virtual server. We’ll support you with all pre–configured programs, plus your Operating System, server administration panel (with regards to the VPS type) and the Site Control Panel made entirely by us.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Site Control Panel that is included as a gift with your VPS offers you an internal knowledge base. You’ll see a group of extensive how to posts and a number of step–by–step video lessons that display all the common website managing jobs. You can start using them by clicking on the Help or Video buttons in the top right side of each Control Panel section.