1 hour ticket response
Prompt assistance is our main task and that is why we have a team of experienced technical support engineers who are ready to offer a prompt answer to any question that you may possibly have. Simply post your trouble ticket from your Site Control Panel and we will respond within one hour at the latest. In fact, we work hard and aim for a 20–minute helpdesk ticket response time.
A Top–Quality Customer Service
Our client service team representatives have enormous experience in the hosting plans sector and are accomplished enough to provide a rapid answer to your problem. If, however, the issue at hand is not within the competence of a tech support engineer, the technical support ticket will be forwarded to a developer or sysadmin for additional assistance.
An Easy–to–Browse Help Center Section
In the Site Control Panel you’ll find an easy–to–browse Help section where you can find quick hints on how to use our web hosting services. You can get the answers to your queries in our F.A.Q. library, see more details in the web hosting account administration articles or watch the how–to video tutorials.