Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be dealt with in maximum 60 minutes after the ticket or email was received. If your case needs additional assistance from an administrator, we’ll forward the trouble ticket or the email to the person in charge, right away then leave a comment to notify you that more time will be required for arriving at the optimal solution. If you make use of the Optional Admin Services package, any of the server management services included there will be carried out whenever you wish.
A Top–Notch Technical Support Service
Our client support staff will be available to you 24x7 if you need assistance with the Site Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. Furthermore if you require help handling the ordinary administration tasks on your dedicated hosting server, you can have a glimpse at the Optional Admin Services package, that includes backup hard disk storage space, OS updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
We have equipped the Site Control Panel with an extensive knowledge base, which offers comprehensive explanations of all its features and functions. Besides, we have created detailed video tutorials that will further instruct you how to perform a given action or solve a regularly encountered issue. All the instructional articles and the video tutorials are easily reachable from each section of the Site Control Panel through the Help and Videos buttons in the upper right corner.