You'll find lots of hosting providers out there, still many of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to contact the company by phone. The type of support that you will get via this particular channel of communication will vary based on the provider - several of them provide you with dedicated phone support, while others offer general and customer support only since some matters are more time-consuming and it would be much easier to be resolved through a support ticket, particularly when the issue has to be escalated. Nonetheless, it is good to find that you can get in touch with your website hosting provider since there are countless small matters which can be managed efficiently and in a timely manner through a telephone call, not mentioning that you'll be able to get more info about the services before you become a client.
Phone Support in Hosting
All our hosting packages include phone support 14 hours per day even on official holidays, which means that if you do not have an account yet, you'll be able to phone us and learn more about our services or if we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you will be able to call the number which is nearer to you. In case you are a current customer, we can help you in a timely manner with any kind of general and billing issues as well as with various tech issues to save you time and efforts - we acknowledge the fact that in some cases it's much easier talk to a live person to get things done instantly. Certainly, some matters cannot be taken care of on the phone, so if this is the case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we supply include live phone support for 14 hours daily. In case you're not sure which plan is appropriate for your websites, you'd like to find out more about a package's features or you need any other info about our solutions, you can call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our customer support representatives will assist you. In case you currently own an account, you can get in touch with us about general and sales issues, although we are usually able to help with a number of technical issues as well. For strictly technical issues you will need to employ our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option if your problem needs more time to be resolved or it has to be escalated to our sysadmins.