Should you ever experience a problem with your website and be unable to tackle it, ask the respective hosting provider’s customer support team to help you bring the site back online. A prompt solution would be the perfect scenario, but many companies reply within 24 hours and even more, especially if you are doing business with a reseller. Even if the problem can be solved easily, your site may not work correctly or it may not be available at all for a long period of time, so you may lose potential customers as it’s rather unlikely that anyone would be willing to go back to a site that is broken. For this reason, you should make sure not only that you can reach your web hosting provider, but also that they can answer and assist you in a well-timed fashion. If a web application update does not go as planned or if you delete something unintentionally, for instance, the website should be restored swiftly in order to prevent long inaccessibility.
One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any helpdesk ticket that you post or any email that you write is only sixty minutes, even if you contact us on weekends and legal holidays. Whatever the nature of your issue or enquiry may be, we will lend a hand instantaneously and will supply you with the required info to sort out any problem with your websites. The real reply time typically doesn’t exceed 15 to 20 minutes, which is the reason why you can forget about waiting for hours on end to get an issue fixed or even worse than that – waiting one whole day only to receive a reply that more information is required while nothing’s fixed. We will give you assistance in a timely manner as we realize precisely how priceless time can be in the dynamic Internet sphere. The 60-minute reply guarantee applies to any technical or billing enquiry that you might have connected with our hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a customer support ticket through your hosting Control Panel or send an email related to your semi-dedicated server
, you’ll obtain a response within maximum sixty minutes. You can contact us whenever you need with regard to general, billing or technical issues and considering that we’re available 24 hours a day, you’ll always receive assistance in a timely manner. Depending on the specific question or issue, we’ll provide you with more information, fix the problem if it has been caused by something within our reach or instruct you on how to proceed in case you have to fine-tune a specific setting for an Internet application that we don’t have access to. You can forget about waiting around for a day for each reply. In reality, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.