Live Chat Support
What is Live Chat? Just what exactly does this service include?
A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It's an efficient method to receive some information about the web hosting services or have some problem resolved as you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of errors at the time you exchange info like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat all the time - you're able to do something different while the agent examines the issue in question. Also, you are able to be a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone charges that you will have to pay in case you're calling to a different country.
Live Chat Support in Hosting
As we consider the fact that numerous situations are easily resolved when you talk to a live person, we provide a live chat service for all of our prospective and current customers. Our chat is online every day and our support agents will assist you with a wide range of questions and situations. If you are not our customer yet, you are able to learn more about our hosting
plans and the hosting environment in general to be certain that your websites will work effectively on our servers. In case you already have an account and you've got some questions or you experience any issues with some of our services, you'll be able to get in touch with us through the live chat and we can provide the required details or assist you to troubleshoot the issue. You'll need to open a trouble ticket for some problems which require longer time or the assistance of a system administrator, still for a variety of common issues you'll get help on the spot.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all our potential and active customers. In case you're searching for a new hosting account, you are able to chat in real time to one of our representatives and receive more info about our semi-dedicated hosting plans
so as to choose the best package for your web sites. In case you already own an account with us, we'll assist you in a timely manner with general, billing and first-level techissues. Even though sometimes you'll need to open a ticket as there're issues that can't be resolved through a live chat, we'll be able to assist you with numerous basic jobs, such as installing an e-mail account in an e-mail client or forwarding one domain name to another. Thus, you'll receive timely support and you will save a long time.