A ticketing system is the most common means of correspondence that web hosting providers offer to their customers. It’s usually part of the billing account and is the fastest way to handle an issue that takes some time to investigate or that needs to be forwarded to a server administrator. Thus, all replies contributed by either party will be stored in one location in the event that somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts to do some operation or to touch base with the hosting company’s support staff. If you’d like to administer a handful of domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. In addition, it might take a substantial span of time for the provider to reply to your ticket.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting plans is not separate from the hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any given moment with just a couple of clicks of the mouse, without needing to sign out of your hosting account. The ticketing system offers a quick-search field, which will help you track down practically any ticket that you have sent in the past, if you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to tackle a specific issue even before you post a ticket. The response time is maximum sixty minutes, which implies that you can obtain swift assistance at any particular moment and in case our help desk team suggests that you should do something in your account, you can do it instantaneously without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more convenient to manage everything in one single place, which is the reason why we have integrated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server package. This will enable you to handle the communication with our client care staff along with your semi-dedicated server, which means that you won’t have to remember an additional username for some other admin console. You’ll be able to post a new ticket or to track down the status of an old one with less than several clicks while you’re browsing the content hosted in your account. Additionally, you can search through older tickets using a smart search option or check applicable FAQ articles with solutions to common predicaments. The integrated ticketing system is monitored 24x7 with the maximum response time being just 1 hour, so there’ll always be someone to help you out.