A ticketing system is the most common means of correspondence that web hosting providers offer to their customers. It’s usually part of the billing account and is the fastest way to handle an issue that takes some time to investigate or that needs to be forwarded to a server administrator. Thus, all replies contributed by either party will be stored in one location in the event that somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts to do some operation or to touch base with the hosting company’s support staff. If you’d like to administer a handful of domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. In addition, it might take a substantial span of time for the provider to reply to your ticket.