24/7 Customer Support
Why is the availability of a good quality customer support service vital on today?s Internet hosting market? Which are the typical customer support channels?
Being able to get in touch with your hosting supplier any time you have any sort of questions or experience any problems is quite important and how quickly they'll reply and react could be essential, particularly if your site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are a quick way to distinguish actual providers from resellers. The second typically respond only to e-mails or support tickets and you'll have to wait for a day or even more so as to get a reply. When your trouble requires a couple of responses, you could end up losing days to have a basic problem fixed. Using the services of a genuine and reliable hosting provider, you will be able to contact the support team at any moment and receive an instant reply no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Hosting
The customer and tech support services for all of our hosting
packages are round-the-clock, thus you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail. In case you already have an account, you're able to open a support ticket on top of the other three methods of communication. You're able to choose the best way to contact us based on where you are or the device you're using. We can easily help you for more or less any hosting-related query that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive timely assistance, especially when your web site is not functioning efficiently for whatever reason. All our semi-dedicated hosting plans
feature 24/7 customer and tech support, which means that if something happens, you will be able to use plenty of ways to get in touch with us - telephone line with several local numbers worldwide, live chat, emails and support tickets. The first two options are for billing, pre-sales and general issues, which means that in case you do not have an account yet, for example, you're able to receive extra info regarding our services, or we can assist you with uncomplicated tech matters. The next two options are for solely tech troubles or anything that is more time-consuming considering that it's easier to track the dialogue between you and our support team. The guaranteed maximum response time for them is merely an hour, the regular one - 15-20 minutes, therefore you won't need to wait for an entire day so as to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and questions regarding the pre-installed software the server comes equipped with. In case you haven't acquired your VPS server
package yet, you will be able to learn more information about our services by giving us a phone call or by employing the live chat service. For more technical problems, you will be able to send an email or open a support ticket from your billing Control Panel and you will get assistance within no more than one hour regardless of the time of the day, even on weekends and holidays. The actual response time usually does not exceed 30 minutes. If you need assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can include to every single VPS package and our administrators will help you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will receive quick support when you purchase a dedicated server
through our company. Our customer and technical support teams are online 24/7/365, therefore every time you open a support ticket via your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the perfect option when the issue in question requires more time to be resolved or when it should be given to our admins, since it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.